~ Marc Madenwald | ~ Director Sales Process & Productivity at Adobe
"Being a premier provider of electricity, gas and energy services in Belgium, our top priority is providing high quality service for our almost 2 million of individual and corporate customers. With WalkMe Automation, we've already dramatically reduced the time spent by our customer care agents on some repetitive processes by 50 percent. By reducing inefficiencies when using any business system, WalkMe gives us more time to support our customers, offering them sustainable and innovative energy solutions."
~ Filip Cammu | ~ Director Operational Excellence at EDF Luminus.
"WalkMe allows our Sales Operations team the ability to deliver the right training at precisely the right time. We’ve been able to embed highly customized, contextual walk-throughs in a way that blends into our instance of Salesforce, rather than distracting our end users.
What used to take Sales Operations a 15-30 minute training, can be accomplished with a 2-minute walk-through; and it’s always there for our end-users to utilize in the future."
~ Jose M. Arroyo Sr. Salesforce.com Administrator | ~ PayPal
"We utilized WalkMe as a training and communications tool for a recent SAP employee self-service release. WalkMe provides our employees with on-demand assistance, resulting in reduced training hours and help desk requests. We are looking forward to leveraging WalkMe capabilities with our future SAP releases."
~ Sonya Shropshire | ~ Learning Performance and Systems Manager, Delta Air Lines
"CloudCenter shows fast time to value by quickly and easily on-boarding customers and their applications. We implemented WalkMe's self-executing steps to automatically fill in fields for sample content, letting users focus on the CloudCenter platform’s key concepts. This reduced the friction for first-time user and helped them consume self-guided training, ultimately augmenting our customer, partner, and internal training efforts."
~ Gaurav Manglik | ~ Co-Founder and CEO at CliQr
"We are implementing WalkMe ActionBot to improve the on-boarding process for our sales team. WalkMe ActionBot simplifies and streamlines how our employees use our core systems, by automatically completing tasks for them and enabling increased productivity, our goal is to help our employees learn something new instantly and form good habits to drive long-term adoption. WalkMe is critical to helping us achieve a greater technology return on investment."
~ Brittany Boyd | ~ Salesforce Training Specialist, Sales Learning and Development, RentPath
“WalkMe turned out to be a perfect fit as a solution to address our technical support and customer onboarding goals. Our customer onboarding process has migrated almost entirely to WalkMe. It allowed us to quickly deliver intuitive solutions that would have otherwise required us to code and test complex application logic. As a result, my developers are able to focus on perfecting our core product, and I can focus on design and expanding our reach.”
~ Paul Bender | ~ VP Application Development, eFileFAST
"As a hyper-growth company, the ability to scale is of utmost importance for our long term success. WalkMe's robust offering allows us to improve the customer experience and expand beyond our immediate business opportunities. Without sacrificing R&D resources, WalkMe's technology makes it simple to ensure our customers are seeing value from our product, and proactively handling any customer risk."
~ Rossi Khoung | ~ Head of Customer Success, Datanyze
"As a change manager, I am constantly searching for the right tools to support my organization in their learning of new processes, systems, technologies and ways of working and WalkMe has exceeded my expectations in doing just that. WalkMe eliminates the need for job aid documents and has significantly reduced the case submissions to our Salesforce Support team. We love the on demand support it offers!"
"WalkMe does exactly what it says on the tin - it literally walks sales people through the process of placing a customer order when they need a bit of help."
~ Pauline Doran | ~ Procedure Writer, British Telecom
"We're in the middle of launching several new products and getting us up to speed with your LMS and great articles has been instrumental in our success so far!"
~ Andrew Reagan | ~ Training Content Manager, Keller Williams
"WalkMe has allowed us the unique ability to deliver training and onboarding with laser focus on what’s important. Our users now have resources and support directly at their fingertips, empowering them to learn and grow their skills based on their job responsibilities, and at their own pace."
~ Hannah Fischer | ~ Operations Training Specialist, Draper and Kramer
"WalkMe provides efficiency and guidance within our organization."
~ Pam O'Connor | ~ MBA, PHR, Assistant Vice President, Instructional Design & Technology Supervisor at First Midwest Bank
"WalkMe enabled us to leverage some of our main features that were new to our users. WalkMe Onboarding and Walk-Thru's let us take our users by the hand and guide them for better success in a very complex new environment. When users are not intimidated by these new capabilities, their satisfaction rises and their buying decision is much easier."
~ Donny Valer | ~ Director of User Experience, Cellebrite, Ltd.
"Since introducing WalkMe into the business, I don't know how we ever worked without it! Having insight on user engagement and mandating processes through the product has allowed us to accelerate adoption and introduce new processes effectively and efficiently."
~ Kevin Brier | ~ Reporting & System Development Manager, OCS Group
"It is extremely important for our new Sales staff to hit the ground running as time is money, being able to train in a live environment really expedites adoption of the training process."
~ David Smith | ~ Salesforce Administrator, TotalJobs Group
"WalkMe allows us to focus our resources on critical tasks [in Workday] that are driving growth and making us more nimble and scalable."
~ Shelly Jantzen | ~ Business Applications Manager, IT Department, Impinj
We have received an overwhelmingly positive response from our customers. WalkMe reassured even our most hesitant users, as online tasking became ‘a walk in the park’. You could see the change in customer attitude immediately—it was astounding.” “Our experience with WalkMe was excellent from start to finish. The staff was responsive and very involved in the implementation—we got the impression that WalkMe’s employees are extremely dedicated and passionate about their work. Needless to say, we were thrilled with the quantitative results. Our support costs were cut to a minimum and our online reputation has become something to be truly proud of. Our customers are the type of customers we all hope for—they return, they tell their friends and they are loyal. Making our site usable for all our customers is a commodity worth investing in.
~ Cory Lewis | ~ Marketing Brand Manager at MDOL
WalkMe is a key tool in helping our users understand these features and how to make the best and most efficient use of them. Understanding our community’s needs and giving them the tools they need to understand our product are crucial for ensuring a great experience with our platform. We leverage a number of tools to do this, including maintaining a robust community forum. By embedding forum resources in our WalkMe tutorials, users have in-product assistance, as well as more detailed support through our forum – all through a singular training resource hosted by WalkMe…Practice Fusion leverages WalkMe in several ways. Primarily, we use WalkMe to provide step-by-step walkthroughs of the features of our EHR platform. By giving users the ability to launch these tutorials at any time, from almost anywhere in our system, we ensure that they have the understanding needed to fully utilize our features. We also use WalkMe to auto-display alerts when we release new features. This gives us an opportunity to market our newest and most advanced features, and empowers our community to start using them from their first interaction with our EHR.
~ Aaron Bloom | ~ Operations Associate at Practice Fusion
"I received the following from a member of my team that had never used InfoLink 2 (the application where WalkMe was implemented) She was testing the content for me (like tracking a monitoring visit and all visit documentation). Here is what she said: "And WalkMe is awesome! This tool is really fool proof and provided great instructions, I have never uploaded a report or even logged into OMVR before."
"Excellent customer experience starts with excellent customer know-how. WalkMe products help us to deliver that know-how in an on-demand and targeted way to improve our clients' success. Our clients' success is our success!"
~ Josh Johnson | ~ Support Manager, APS Payroll
"With WalkMe, we've been able to convert our static help page into interactive guides, which has allowed our end users to engage directly in our application."