Use CaseConversion Rate OptimizationCustomer CareCustomer SuccessCustomer Training and LearningCustomer Training and OnboardingDigital AdoptionDigital TransformationEmployee OnboardingEmployee ProductivityEmployee TrainingOnline Customer CareSoftware ImplementationWebsite Navigation
Overall, WalkMe has helped us improve product usage, consumption, and retention by 300%. We’ve been able to...
Data integrity and efficiency are of the utmost importance to us as we scale our sales organization. Apttus gives us the framework to accurately create and track our legal contracts while WalkMe empowers our salespeople to learn and execute processes correctly every time. They work harmoniously together for the perfect solution to enable our team to learn and continue to be efficient.
Stacy Nicoll
Sr. Specialist, Sales Training & Enablement
With thousands of SmartTip views and Smart Walk-Thru plays, along with reduced clicks and navigation time, Ulta...
"Meeting our digital transformation goals got a whole lot easier after implementing WalkMe. With varying technology adoption rates, WalkMe offers us the visibility to reduce roadblocks, increase employee engagement and ultimately improve how we do business.”
Chad Anderson
CIO of Del Monte Foods
We want our employees to focus on our core business activities and not multiple HR processes and...
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"Using WalkMe, Roche is overcoming all the typical obstacles of formal training"
I can’t envision how we would have rolled out Workday and continue to onboard and support employees...
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As a tech company, it’s very tempting for us to say, "We can build it ourselves,” but...
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Being a premier provider of electricity, gas and energy services in Belgium, our top priority is providing...
"Being a premier provider of electricity, gas and energy services in Belgium, our top priority is providing high quality service for our almost 2 million of individual and corporate customers. With WalkMe Automation, we've already dramatically reduced the time spent by our customer care agents on some repetitive processes by 50 percent. By reducing inefficiencies when using any business system, WalkMe gives us more time to support our customers, offering them sustainable and innovative energy solutions."
Filip Cammu
Director Operational Excellence at EDF Luminus
WalkMe allows our Sales Operations team the ability to deliver the right training at precisely the right...
"WalkMe allows our Sales Operations team the ability to deliver the right training at precisely the right time. We’ve been able to embed highly customized, contextual walk-throughs in a way that blends into our instance of Salesforce, rather than distracting our end users.
What used to take Sales Operations a 15-30 minute training, can be accomplished with a 2-minute walk-through; and it’s always there for our end-users to utilize in the future."
Jose M. Arroyo
Sr. Salesforce.com Administrator, PayPal
WalkMe is a powerful tool for helping us improve our customer experience, something we consider crucial to...
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WalkMe is a very powerful and rich solution. It’s simple to configure for responsive results.
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Having a way to communicate with our end users and our administrators while they’re in the product...
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WalkMe is an invaluable solution that makes Oracle Sales Cloud easy to use for our 6,000 users....
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This is the first tool I've seen which allows you to be in your production environment working...
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We partnered with WalkMe to improve our user experience and assist with support deflection, especially in the...
"We partnered with WalkMe to improve our user experience and assist with support deflection, especially in the onboarding phase of the user journey. This was a big implementation for our company and the project timeline was hit dead on and the continued support was refreshing. Very happy that we chose the WalkMe product over other vendors."
Natalie Vander Kelen
VP of Operations, Flightdocs
As a change manager, I am constantly searching for the right tools to support my organization in...
As a change manager, I am constantly searching for the right tools to support my organization in their learning of new processes, systems, technologies and ways of working and WalkMe has exceeded my expectations in doing just that. WalkMe eliminates the need for job aid documents and has significantly reduced the case submissions to our Salesforce Support team. We love the on demand support it offers!
"WalkMe does exactly what it says on the tin - it literally walks sales people through the process of placing a customer order when they need a bit of help."
Pauline Doran
Procedure Writer, British Telecom
We're in the middle of launching several new products and getting us up to speed with your...
"We're in the middle of launching several new products and getting us up to speed with your LMS and great articles has been instrumental in our success so far!"
Andrew Reagan
Training Content Manager, Keller Williams
WalkMe provides efficiency and guidance within our organization.
Excellent customer experience starts with excellent customer know-how. WalkMe products help us to deliver that know-how in an on-demand and targeted way to improve our clients' success. Our clients' success is our success!
Josh Johnson
Support Manager, APS Payroll
We were seeking ways to increase scalability of our support operations and drive adoption of critical banking...
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WalkMe has helped eMoney scale and streamline user adoption and share critical messages with target audiences. We...
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WalkMe enabled us to leverage some of our main features that were new to our users. WalkMe...
"WalkMe enabled us to leverage some of our main features that were new to our users. WalkMe Onboarding and Walk-Thru's let us take our users by the hand and guide them for better success in a very complex new environment. When users are not intimidated by these new capabilities, their satisfaction rises and their buying decision is much easier."
Donny Valer
Director of User Experience, Cellebrite, Ltd.
WalkMe has provided us an ‘always on’ help center that seamlessly integrates with our SaaS delivery model....
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Using WalkMe during the demo experience has helped us learn so much about our buyer, because our...
"Since introducing WalkMe into the business, I don't know how we ever worked without it! Having insight on user engagement and mandating processes through the product has allowed us to accelerate adoption and introduce new processes effectively and efficiently"
Kevin Brier
Reporting & System Development Manager, OCS Group
Remote learning platforms such as WalkMe will decrease our time-to-competency and allow us to introduce new software...
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WalkMe is making my job so much easier, and customers love it. I'd say WalkMe has shortened...
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When we looked at the heat map of customer use, we were able to see that they...
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Not only has the product been as good as advertised, the support offered by the customer success...
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WalkMe guides the user inside the solution, not outside of it. It is available everywhere, and it...
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Our users tell us that ParentMail is much more user-friendly with WalkMe in place, and that navigating...
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With WalkMe, we've been able to convert our static help page into interactive guides, which has allowed...
With WalkMe, we've been able to convert our static help page into interactive guides, which has allowed our end users to engage directly in our application.
WalkMe is a key tool in helping our users understand these features and how to make the best and most efficient use of them. By embedding forum resources in our WalkMe tutorials, users have in-product assistance, as well as more detailed support through our forum – all through a singular training resource hosted by WalkMe. By giving users the ability to launch these tutorials at any time, from almost anywhere in EHR platform, we ensure that they have the understanding needed to fully utilize our features. This gives us an opportunity to market our newest and most advanced features, and empowers our community to start using them from their first interaction with our EHR.
Aaron Bloom
Operations Associate at Practice Fusion
I received the following from a member of my team that had never used InfoLink 2 (the...
I received the following from a member of my team that had never used InfoLink 2 (the application where WalkMe was implemented) She was testing the content for me (like tracking a monitoring visit and all visit documentation). Here is what she said: "And WalkMe is awesome! This tool is really fool proof and provided great instructions, I have never uploaded a report or even logged into OMVR before.
Elise Collins
Sr. Application Trainer, Novella Clinical
We also added the WalkMe application, which literally shows you how to use any feature in the...
We also added the WalkMe application, which literally shows you how to use any feature in the system. This makes it easy to customize the e-Newsletter to target your specific market.
Barry Friedman
CEO at HomeActions
For the first time, we are able to solicit feedback from our end users in-app. This has...
For the first time, we are able to solicit feedback from our end users in-app. This has allowed us to quickly gather feedback and implement changes or improvements to our applications.
Jessica Ulassin
Sales Technology Manager, Sysco Corporation
When Clarizen began offering WalkMe as part of their free trial service, Clarizen saw an immediate increase...
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WalkMe frees up our support team from how-to requests so we can better engage with customers. Since...
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With WalkMe, familiarizing new users with the software is faster and easier. Our customers are better equipped...
