• Leverage WalkMe’s unique UI intelligence technology to understand where and why your agents are having trouble
  • Automate complex workflows across all Contact Center applications and systems to drive agent productivity and reduce average handle time
  • Use data driven insights to create full visibility into your complete Contact Center tech stack

"WalkMe allows our Sales Operations team the ability to deliver the right training at the precisely the right time. What used to take Sales Operations a 15-30 minute training, can be accomplished with a 2-minute Walk-Thru."

Jose M. Arroyo Sr., Salesforce.com Administrator | PayPal

WalkMe's Approach to Digital Adoption

The DAP Layers

  1. Insights
  2. Guidance
  3. Engagement
  4. Automation
  5. DAP Center

Collect and analyze usage data, gain visibility into the user journey and find out where your users struggle, so that you can make data-driven decisions and champion transformational change.

Contextually drive users to action with in-app and cross-app, step-by-step guidance. Using strategically placed content delivered at the moment of need, users can successfully and accurately complete complex business processes.

Shift from reactive to proactive user engagement by anticipating user needs and providing personalized guidance so that your users never have to search for help again.

Simplify the user experience by eliminating empty clicks and automating mundane tasks - within and across applications. Ensure accurate process completion as you increase user engagement and send productivity soaring.

Gain full visibility into all user activities and adoption metrics so that you can make strategic and data-driven decisions that grow revenue and accelerate digital transformation.

Insights
Guidance
Engagement
Automation
DAP Center
Collect and analyze usage data, gain visibility into the user journey and find out where your users struggle, so that you can make data-driven decisions and champion transformational change.
Contextually drive users to action with in-app and cross-app, step-by-step guidance. Using strategically placed content delivered at the moment of need, users can successfully and accurately complete complex business processes.
Shift from reactive to proactive user engagement by anticipating user needs and providing personalized guidance so that your users never have to search for help again.
Simplify the user experience by eliminating empty clicks and automating mundane tasks - within and across applications. Ensure accurate process completion as you increase user engagement and send productivity soaring.
Gain full visibility into all user activities and adoption metrics so that you can make strategic and data-driven decisions that grow revenue and accelerate digital transformation.